FAQs

  • Can you offer Design work?

    Yes, we have a 6+ strong team of LIA accredited lighting designers ready to help!

  • Whats your standard delivery time?

    We pride ourselves on offering the quickest delivery possible. From dedicated vehicles & timed delivery slots, to next day guarantee by courier, we wont let you down.

  • Where can I find your data sheet & photometric files?

    We hold all the details you will ever need for your next project. Having an our own inhouse lab makes this easy & we have these securely behind our B2B platform. Contact us for your personal access.

  • What is the best way to access our products?

    You must have an account to purchase from us, but we do have hundreds of stockists around the UK. Being a preferred supplier to all of the national wholesalers, and most of the top independents too you can most likely get your hands on our products quite easily. If it’s a large or specification project please do contact us so we can ensure the best channel for all parties involved.

  • What warranty do you offer, and what does it cover?

    In general, we offer a 5yr warranty across our luminaires. With the exception of some temporary lighting & also those containing batteries. Please do check with us, or via the data sheet if you are unsure. But please do rest assure, we honour and warranties on the seldom occasions they are called upon. Remember we’re a 20+year established business that is not going anywhere!

    If you have a product failure, simply contact us with the details, and we’ll send a replacement right out. On certain occasions we can look to cover the reinstallation cost to, but this has to be agreed upon the original contract/project acceptance.

  • What is your relationship with Green World Solutions & One Energy Projects?

    We purposely want to keep One Electrical Ltd separate to our sister companies. One Electrical is a respected manufacturer of Energy Efficient products, mainly LED Lighting (& now EV chargers). As a manufacturer we have a very important roll to play in the industry, servicing our wholesale clients, and working throughout the supply chain from architects to M&E consultants, our resellers and even the end client.

    And we do not want this mixed up with our Turn Key solution provided across other Energy Efficient tech that GWS & OEP offer.

Can’t find the answer to your question?

Get in touch with our friendly team.